How to make a complaint

Is something about our services making you unhappy? We're here to help and want to put it right as soon as possible.

We recommend speaking to one of our customer service advisors.

SCan’t find what you’re looking for on our help pages?

What if our advisors cannot help?

Any complaint we receive is taken very seriously, and we’ll strive to find a resolution that will make you happy. We’ll also use any feedback to improve our services for all our customers.

You can read more about how we manage complaints in our IN-HOUSE COMPLAINTS PROCEDURE.